General terms and conditions

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1. Validity of the general terms and conditions

  1. The general terms and conditions (hereinafter “GTC”) apply to all services provided by nanoRepair AG (hereinafter “Provider”), are based on Swiss law and apply within Switzerland, provided that the parties accept them expressly or tacitly. Amendments and additional agreements are only valid if they are confirmed in writing by the supplier.
  2. These terms and conditions are valid for an indefinite period of time, as long as they have not been amended by the parties in written agreement.
  3. In all other respects, the provisions of the Swiss Code of Obligations on the contract of sale (Art. 184 et seq. OR) as well as other Swiss laws and ordinances shall apply. Should any provision of this contract be or become invalid or should the contract contain a loophole, the legal validity of the remaining provisions shall not be affected thereby. In place of the invalid provisions, a valid provision shall be deemed to have been agreed from the outset which comes closest in economic terms to that intended by the parties. The same shall apply in the event of a loophole.

2. Conclusion of the contract

The presentation of goods on the Internet does not represent a binding offer from the provider to conclude a sales contract. By submitting the repair form with the device to be repaired or by submitting the form directly to the provider, the customer submits a binding order for the repairs listed by them. With this submission, the customer also acknowledges these terms and conditions as solely applicable to the legal relationship with the provider. The provider confirms receipt of the customer's order by sending a confirmation email. This order confirmation does not yet represent the acceptance of the contract offer by the provider. It only serves to inform the customer that the order has been received by the provider. The declaration of acceptance of the contract offer is made by delivery of the goods or an express declaration of acceptance.

3. Offer

All services and offers from the provider are considered a non-binding offer. Prices are subject to change at any time. The provider always strives to offer the best price for the customer. The current prices are published on the Internet at; prices are subject to change and errors. The prices are binding on both sides at the time the order is placed.

4. Prices

All sales prices published in the online shop represent final prices, which include all taxes (in particular VAT), packaging costs, delivery costs and all other duties, fees or costs. nanoRepair reserves the right to change the prices of the products and services offered at any time. The price in the online shop at the time of the order is the prevailing price of the purchase contract.

5. Retention of title

The delivered goods remain the property of the provider until full payment has been made.

6. Conclusion of the contract

The regulations of the OR apply.

7. Guarantee and liability

The warranty for services provided by the provider is 6 months and starts on the day the repaired device is delivered and is limited to the replaced components and work completed. The warranty covers any defects that occur within the warranty period, which can be proven to be caused by material defects or improperly carried out repairs by the provider. In addition, it does not cover operating materials and consumables such as batteries, nor does it cover defects caused by the customer or a third party or which are due to external influences (including transport damage). Any remaining manufacturer's warranty expires if the device is repaired. We assume no liability and also provide no warranty for repairs or services on devices that are “jailbroken”, “flashed”, “rooted”, blocked by code lock or not activated etc! If devices have previously been opened by other people, the provider reserves the right to limit the warranty and liability or completely deny it altogether. When devices are deposited in the provider's mailbox, the provider assumes no liability. Defects must be reported to the provider immediately and the affected device must be sent in immediately. If the notification or the return of the device is not made within one week, the right to warranty expires.

8. Payment terms

The services must generally be paid in advance.

9. Delivery conditions

  1. The provider strives to process all customer orders on the same day, but can not guarantee this.
  2. The service provider has no influence on the delivery times of the shipping supplier (usually Swiss Post). In the event of delays in delivery, the customer is not entitled to cancel their order or claim damages.
  3. If the provider is not responsible for the delay, such as in the case of energy shortages, import difficulties, strikes, force majeure or delays on the part of our suppliers, the performance time shall be extended accordingly. If the provider cannot perform, even after a reasonable extension, both the customer and the provider are entitled to withdraw from the contract. Claims for damages by the customer are excluded.
  4. If the provider is responsible for the delay, the customer may withdraw from the contract in accordance with legal regulations.
  5. The delivery time shall be deemed to have been complied with if the device has been dispatched by the provider by the expiry of the agreed time or readiness for dispatch has been notified. Insofar as an acceptance has to take place, the acceptance date is definitive; this does not apply in the case of justified refusal of acceptance.
  6. The customer must bear the transport risk until the device has arrived to the provider. Transport damage during return must be reported immediately to the appropriate transport company, otherwise any liability will be rejected.
  7. In the event of visible defects, the customer must report them to the provider within 7 days of receipt of the delivery. If hidden defects show up later, they must be reported immediately after discovery. If the customer fails to report a defect in good time, the service is considered approved.
  8. The provider will, whenever possible, carry out the repair service and order in its entirety. The buyer also agrees to accept partial deliveries (without a surcharge).

10. shipping costs

Should there be any shipping costs, these are to be borne by the customer.

11. Right of withdrawal

In the event of late payment, the provider reserves the right to withdraw from the contract and reclaim the delivered products. In this case, the customer is liable for the damage incurred.

12. Withdrawal and exchange/cancellation of appointments

It is not possible to exchange and return goods delivered in accordance with the contract and repairs carried out.

13. Copyright

All third-party logos, images and graphics displayed are the property of the corresponding companies and are subject to the copyright of the corresponding licensors. iPhone is a registered trademark of Apple Inc., Cupertino, California, USA. All photos, logos, texts, reports and scripts displayed on the provider's website, which are developed in-house or prepared by the provider, may not be copied or otherwise used without consent. All rights reserved.

14. Data protection

The privacy policy applies to the processing of personal data by the provider.

15. Jurisdiction

All legal relationships and contracts are subject to Swiss law. The place of jurisdiction is Frauenfeld, Switzerland.

16. Severability clause

Should any provision of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions.

As of 01.01.2023